At Ponthir Road Service Station our focus, as always, is on the health and safety of our associates, customers and communities we serve. Our hearts go out to all those impacted by COVID-19.
Our dealerships are fully operational and remain open. Each facility is cleaned and sanitised regularly and we have implemented additional safety practices to minimise health risks when purchasing and/or servicing your vehicle. In light of the ongoing Coronavirus developments, we will continue to evaluate our policies and procedures and will adjust as needed in order to ensure the safety of all those who do business with us.
We realise the impact that the coronavirus may have on your willingness to visit one of our dealerships. We want to do our part to keep your lives as normal as possible and with that in mind, we want to offer our “we come to you” option. What this means is that where available we will deliver your newly purchased and fully cleaned vehicle to your home.
We want to not only keep your life from being disrupted, we want to allow you to get some of the things you don’t always have the time to get done. Things like getting certain services to your vehicle done while you are following the government’s Public Health advice and working from home. Where available we will come to you and pick-up and drop off your vehicle, freshly cleaned and serviced.
There is no question this is a time of great uncertainty, but we commit to you, our customers to being transparent and operating our businesses as normal while keeping health and safety top of mind. While we don't know exactly what the future may hold, we feel confident that by supporting each other we will emerge from this stronger than before.
Thank you for allowing us to continue serving you.
Absolutely. Before all test drives, we will fit single-use protection sets to every vehicle, which means that the seat, steering wheel, gear lever and handbrake are all safely covered.
You will be taking the test drive alone, as social distancing rules mean that a sales advisor will not be able to accompany you.
When the test drive is over, all the surfaces in the car will be cleaned and disinfected, with the car also being thoroughly ventilated.
Yes. If you speak to one of ouor Sales Advisors, they should be able to arrange a virtual test drive for you, via one of a number of channels, such as Zoom or WhatsApp (the method used can be decided by you).
In some instances, we can also bring a car to you at home for a test drive, if an appointment is arranged in advance. Once a time and date have been agreed upon, we will contact you with all the details about the process of test driving safely.